Veils crackling sound in Channel 1

I’ve acquired a brand new Veils(2020) recently and I noticed that there’s a very very loud crackle/pop in Channel 1 as I move the slider. The effect happens even if there’s nothing connected to the outputs. The LED’s of all channels light up in sync as I move the slider up and down. I don’t have this behavior in the rest of the channels. Finally, the effect happens regardless of the expo/linear pot position or the gain pot position.

I assume it’s the slider pot that is defective?

Is this something I can fix? I’m fairly skilled with the soldering iron and have some desoldering equipment as well. I wonder if anybody had a similar issue with their Veils.

I am also starting this thread to serve as an archive for whoever may have the same issue.

Thanks in advance!

Try blowing some compressed air in the pot in case you manage to dislodge some dust. If it doesn’t work, you can send it back to me for a (free) repair. support@mutable-instruments.net