Stages: qiemem firmware doesnt update

Eurorack
#1

Hello everyone!

A friend and I wanted to update the @qiemem firmware on each of our stages.
We did it on the phone, at the same time, with the exact same procedure.
Mine got updated (and its a wonder thank you), but not my friend’s.
Everything works until the stages reboots: after update procedure and reboot, everything seems fine but when trying to access differents modes by 5 sec pressing one of the 6 buttons nothing happens. Any idea? He’s sad and I feel guilty mine is working perfectly.
Thank you in advance!

#2

Should I precise that he has updated it from various sources, with differents gains etc., and he has bought it brand new last year.

#3

I had to try a few times. Going straight fro phone or laptop didn’t have enough gain so i had to amplify the signal. I used MI Ears by you could use anything with clean gain.

#4

He did that, the leds showing how much gain there was were around 3/4 leds

#5

Hmm, that should be a perfect amount of gain. Just to be sure, what wav file was he using? Did the process complete or did it start blinking red at some point?

#6

Yes it was not the right wav file! Thank you and have a nice day !