Frames has strange behavior- resolved, thanks!

Technology
#1

Hi y’all, I’m new here. I just bought a Frames and it seems to be exhibiting strange behavior. I’m wondering if anyone else has experienced this: When I set up a simple 3 keyframe “animation” as directed from the manual I end up with a 4th keyframe in the full CCW position in which all channels are turned to max. The animation runs smoothly from say 9 o’clock through to full CW but when I turn CCW past 9 oclock I get a sharp jump in levels. I tried re-setting the device, deleting all the keyframes several times and adjusting all the tweening/attenuation modes. It feels like this behavior really breaks the device, but I guess I have to ask first if it’s somehow the normal behavior?

Any hints, advice, or strategies for troubleshooting would be much appreciated!

#2

No, this is not normal. I’m curious about this… contact me if you don’t mind sending it to me for me to have a look.

#3

Did you install parasites? I used to get a similar behavior back when i had that installed…

#4

Thanks so much Olivier for offering to look into it. That level of customer service and follow up is . . . remarkable.

And thankyou DonKartofflo, last night I reinstalled the firmware to make sure that parasites wasn’t installed and . . . voila, it works as expected now. Really wonderfully, I should add. Much appreciated.

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