Ears problem

Hello all,
My Ears has the first two leds (audio and envelope) always on and the contact mic does not work (appears to work fine as a preamp). Tried to put in another rack with another psu but nothing changed. Did I do something wrong or is it somewhat faulty? Thanks!

Here’s a pic of the module if it helps.

Looks like a fault… you’ll have to ask for a replacement at the store from which you bought it.

Thanks Olivier, I’ll write Thonk right away.