Bought a Frames which seems broken

hi — I’ve had a Frames before, but I sold it, and this new one’s behaving a bit oddly.

all the channel lights are on, and they don’t respond to channel knob changes. I can send audio through it as a mixer, but I can’t modify levels or set keyframes, so it’s kind of like an unusually stylish active mult signal merger.

here’s a video demonstrating the issue:

I also tried updating the firmware, but that didn’t behave as I expected it to either:

anything I can do? I got it from Perfect Circuit, and it was both listed and packaged as new (the box contained a peacock still in its plastic bag).

Use the contact form on the website, I’ll arrange for it to be repaired.

Will do. Much appreciated, merci beaucoup!